1. CPIC Life (HK) will keep the personal data for as long as necessary to achieve the purpose for which it was collected and to comply with prevailing legal requirements. If CPIC Life (HK) no longer needs the personal data for any purposes, the Company will take reasonable steps to securely delete or destroy personal data.

  2. Consequence of failing to provide personal data

    The provision of the personal data is voluntary. If you do not provide us with the requested personal data, it may inhibit our ability to provide or continue to provide your requested products and services.

  3. Purposes of personal data collected by CPIC Life (HK)

    Personal data held by CPIC Life (HK) may be used for the following purposes:

    1. processing applications and verifying the eligibility for insurance products or services;
    2. designing new or enhancing existing insurance products, services and related products provided by CPIC Life (HK);
    3. administering the policies issued;
    4. processing payment instructions;
    5. processing any insurance claims;
    6. conducting statistical and actuarial research;
    7. data matching, or conducting matching procedure (as defined in the Ordinance, but broadly includes comparison of two or more sets of the data subject’s data, for purposes of taking actions adverse to the interests of the data subject, such as declining an application), internal business and administrative purposes;
    8. determining amount of indebtedness owed to or by you, and performing your obligations including the collection of amounts outstanding from you or any person who has provided any security or undertaking for your liabilities owing to the Company (if any);
    9. sending out administrative communications about any accounts you may have with the company or about future changes to this statement;
    10. direct marketing;
    11. performing policy review and needs analysis;
    12. meeting obligations and requirements imposed by any applicable laws, regulations, codes of practice or guidelines or assisting with law enforcement purposes, investigations by regulatory authorities in Hong Kong or elsewhere;
    13. other purposes as notified at the time of collection;
    14. other purposes directly relating to any of the above.
  4. Transfer

    The personal data collected by CPIC Life (HK) will be kept confidential but may be transferred and disclosed to any of the following parties, whether within or outside Hong Kong, for the purposes as specified in a) to n) above:

    1. China Pacific Insurance (Group) Co., Ltd (“CPIC Group”) and any other companies within the Group;
    2. any companies carrying on insurance and/or reinsurance related business;
    3. any licensed insurance intermediaries who have an agreement with CPIC Life (HK);
    4. any insurance claim investigators;
    5. any partnering financial institutions;
    6. any agents, contractors or third party administrators who provide administration, technology, data processing, telecommunications, computers, payment, debt collection, call center services, direct marketing services, or other services to CPIC Life (HK) in connection with the operation of its business;
    7. any applicable and relevant associations and federations of the insurance industry that exist from time to time;
    8. any other service providers providing insurance and / or reinsurance related business;
    9. any governmental and judicial bodies or regulators;
    10. any other parties as notified to you at the time of collection.
  5. Access and Correction

    In accordance with the provision of the Ordinance, you have the right to request access to and / or correction of your personal data held by CPIC Life (HK). If you want to access and / or correct your personal data held by CPIC Life (HK), please make such a request by writing to our Data Protection Officer at Room 1802, 18/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong.

  6. Direct Marketing

    CPIC Life (HK) would like to keep in touch with you regarding product offers and promotional materials. Without your consent, CPIC Life (HK) will not use or provide your personal data to any external parties for any direct marketing purposes.

    CPIC Life (HK) will use your name, residential address, contact address, email and phone number (“Information”) from time to time and/or provide the Information to (i) CPIC Group; (ii) CPIC Group member companies; and/or (iii) third-party service providers (whether or not in return for gain) for direct marketing of the following:

    -insurances, annuities, wealth management, fund investment services, retirement schemes and other financial related products and services:

    -products and services in relation to health, wellness and medical, healthy ageing and retirement, sporting activities and membership, fitness or similar leisure activities, travel and transportation, social networking, media, medical care services; and

    - reward, customer loyalty or privilege programme and related products and services.

    Please notify the Data Protection Officer of CPIC Life (HK) in writing to Room 1802, 18/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong if you wish to access or withdraw your consent to the use and provision of Information for direct marketing purposes.